Returns and Exchanges Policy
The below details our Returns and Exchanges Policy. Please refer to our full Terms and Conditions.
2. RETURNS
Once an Order is placed with Seller, the Order cannot be cancelled, and Buyer will not have the right to make changes to the Order unless specifically agreed to by Seller in writing. If such changes agreed to by Seller cause an increase in Seller's costs or time of performance of the Order, Seller will notify Buyer and the price will be adjusted to account for such increases.
3. EXCHANGES
We aim to ensure your satisfaction with every purchase. We do not accept returns; however, we do offer exchanges. If you wish to exchange an item, please contact our customer support team within 14 days of receiving your order. All exchange requests are subject to product availability and applicable terms. For further questions, feel free to contact us at sales@trackbusway.com.
4. WARRANTY; DISCLAIMER
Seller warrants to the original Buyer that, for a period of twelve (12) months from the date of shipment of the Product, the Product will be free from material defects in material and workmanship. If Buyer notifies Seller of a warranty defect within the Warranty Period, then as Buyer’s sole and exclusive remedy and Seller’s sole and exclusive liability, Seller shall (in Seller’s sole discretion) either replace the defective Product or refund Buyer the purchase price paid with respect thereto The remedies set forth herein are available only to the original purchaser of the Product; and Seller may require proof of purchase in its discretion. SELLER DOES NOT WARRANT THE PRODUCTS AGAINST NORMAL WEAR AND TEAR, UNAUTHORIZED MODIFICATIONS OR IMPROPER USE, IMPROPER INSTALLATION, POWER SURGES, OR IMPROPER MAINTENANCE. THE PRODUCTS ARE NOT DESIGNED TO BE INHERENTLY FAIL-SAFE, NOR ARE THEY DESIGNED FOR USE IN ANY HAZARDOUS ENVIRONMENTS REQUIRING FAIL-SAFE PERFORMANCE. EXCEPT AS SET FORTH HEREIN, SELLER MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, NON-INFRINGEMENT, WHETHER BASED ON CUSTOM, COURSE OF PERFORMANCE OR INDUSTRY STANDARD AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. SELLER FURTHER DISCLAIMS ANY AND ALL WARRANTIES THAT THE PRODUCT WILL PERFORM IN ANY CERTAIN MANNER OR ACHIEVE ANY PARTICULAR RESULTS.