Returns and Exchanges Policy
The below details our Returns and Exchanges Policy. Please refer to our full Terms and Conditions.
2. Returns
We accept returns on standard-catalog products within 30 calendar days of delivery.
A. Request an RMA: Email sales@trackbusway.com with your order number and the SKU(s) you wish to return.
B. Condition: Items must be unused and in original packaging.
C. Restocking fee: A 20 % restocking fee applies to cover inspection and repackaging.
D. Return shipping cost: For all standard products returned within 30 days in unused, resalable condition.
E. Refunds: Once the return is inspected and approved, we refund to your original payment method within 10 business days.
F. **Return address:**
Ship approved RMAs to
**Returns Department – Track Busway**
4787 Roberts Rd, Columbus OH 43228, USA
3. EXCHANGES
Prefer an exchange? Follow the same RMA process above and note the replacement SKU you need. We’ll confirm availability and issue an RMA paired with a new sales order.
Non-returnable / Final-Sale items
- Custom-cut lengths
- Made-to-order Power Drops
- Clearance or “Open-Box” SKUs
These items may still be covered under our warranty (see below) but are not eligible for refund or exchange.
4. WARRANTY; DISCLAIMER
Seller warrants to the original Buyer that, for a period of twelve (12) months from the date of shipment of the Product, the Product will be free from material defects in material and workmanship. If Buyer notifies Seller of a warranty defect within the Warranty Period, then as Buyer’s sole and exclusive remedy and Seller’s sole and exclusive liability, Seller shall (in Seller’s sole discretion) either replace the defective Product or refund Buyer the purchase price paid with respect thereto The remedies set forth herein are available only to the original purchaser of the Product; and Seller may require proof of purchase in its discretion. SELLER DOES NOT WARRANT THE PRODUCTS AGAINST NORMAL WEAR AND TEAR, UNAUTHORIZED MODIFICATIONS OR IMPROPER USE, IMPROPER INSTALLATION, POWER SURGES, OR IMPROPER MAINTENANCE. THE PRODUCTS ARE NOT DESIGNED TO BE INHERENTLY FAIL-SAFE, NOR ARE THEY DESIGNED FOR USE IN ANY HAZARDOUS ENVIRONMENTS REQUIRING FAIL-SAFE PERFORMANCE. EXCEPT AS SET FORTH HEREIN, SELLER MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, NON-INFRINGEMENT, WHETHER BASED ON CUSTOM, COURSE OF PERFORMANCE OR INDUSTRY STANDARD AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED. SELLER FURTHER DISCLAIMS ANY AND ALL WARRANTIES THAT THE PRODUCT WILL PERFORM IN ANY CERTAIN MANNER OR ACHIEVE ANY PARTICULAR RESULTS.
