Refund policy
Eligible Returns
Eligible standard catalog products may be returned within 30 calendar days after delivery. Standard catalog PowerDrops and tap-offs are eligible, including products ordered with normally offered receptacle types, amperage, voltage, termination, cord length, enclosure configuration, or finish.
Published standard track lengths, including 2.5-, 3-, 5-, 7-, and 10-foot variants, are not custom-cut products merely because different standard lengths are offered.
Returns are handled by mail. We do not accept exchanges. If you want a different product, return an eligible product and place a new order.
Return Authorization and Prepaid Label
To request a return, email sales@trackbusway.com with your order number and the product you wish to return. After confirming eligibility, USA TrackBusway will issue an RMA and email a prepaid return-shipping label with return instructions.
An RMA is required before any return is shipped. The prepaid return label is provided at no charge and will not be deducted from an otherwise eligible refund.
Product Condition
Eligible products must be unused, uninstalled, undamaged, complete, and resalable. Return them in their original packaging with all included components and documentation.
Restocking Fee and Shipping Charges
A 20% restocking fee applies to eligible, non-defective product returns. Original outbound shipping charges are non-refundable, except when USA TrackBusway supplied the wrong product or when otherwise required by law.
Non-Returnable Products
- Track or other products custom-cut to a customer-specified dimension that is not a published standard catalog length.
- Genuinely bespoke or specially engineered products outside normal published catalog configurations, but only when the quotation or Order expressly identified them as custom and non-returnable before purchase.
- Clearance and open-box products.
- Products expressly identified as Final Sale before purchase.
A standard catalog PowerDrop or tap-off is not non-returnable merely because a listed configuration was selected. Products cannot be classified retroactively as custom or Final Sale after purchase.
Defective or Incorrect Products
These non-returnable provisions do not eliminate remedies for verified defective or incorrectly supplied products. Those matters remain subject to the applicable warranty, Order documents, and applicable law. No restocking fee is charged for a return accepted as a verified warranty or Seller-error return.
Refund Timing
Refunds are processed to the original payment method within 10 business days after USA TrackBusway receives, inspects, and approves the return.
Return Address
USA TrackBusway LLC
4777 Roberts Rd
Columbus, OH 43228
United States
For the full terms governing your purchase, see our Terms and Conditions.
